Privacy Policy
How we handle your information — in plain language, without the runaround.
Tanner's Work ("we", "us") is a lawn care, woodworking, and property maintenance business serving the Tri-Cities, Washington area. This policy explains what we collect, why, and what we do not do with it.
What we collect
We only collect what we need to quote and do the work:
- Contact details — your name, phone number, and email address.
- Property information — the service address, lot size, and details you tell us about the property or project.
- Job and billing records — visits performed, photos of the work, invoices, and payment status. Card payments are processed by Square; we never see or store your full card number.
- Basic technical data — the IP address and timestamp recorded when you submit a form, which we keep as proof of what you agreed to and when.
Text messages (SMS)
This section covers our text messaging specifically.
- We send texts only to people who have explicitly opted in, either by ticking the consent box on our quote form (it is never pre-checked) or by telling us directly that it is okay to text you.
- Messages are about your service: appointment reminders and confirmations, invoice and payment notices, and replies about your quote. We do not send promotional or marketing texts.
- Consent is not a condition of purchase. You can hire us and never receive a single text.
- Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to opt out, or HELP for help. You can also just tell us — by phone, email, or in person — and we will record it. Any of those works; you do not have to use a keyword.
We do not sell, rent, or share your phone number or your text message consent with anyone for marketing purposes. Mobile opt-in data and consent records are never shared with third parties or affiliates for their own marketing. They are used solely to deliver the messages you asked for.
How we use your information
To prepare quotes, schedule and perform work, send invoices and take payment, keep records of the jobs we have done, and contact you about your service. That is the whole list.
Who we share it with
We do not sell your information. We share it only with the service providers we need to run the business, and only to the extent required:
- Twilio — to deliver text messages.
- Amazon Web Services — to send and receive email.
- Square — to process card payments.
- Google Maps — to look up addresses and estimate lot size.
We may also disclose information if the law requires it.
How long we keep it
We keep customer, job, and billing records for as long as you are a customer and afterward as needed for tax, accounting, and legal purposes. Consent and opt-out records are kept for as long as we are required to be able to show that consent existed — including after you opt out, because the record of the opt-out is itself the proof that we honored it.
Your choices
- Opt out of texts at any time (see above) — it takes effect right away and applies to every kind of message we send.
- Ask us what we have about you, ask us to correct it, or ask us to delete it. We will do so unless we are required to keep it for tax or legal reasons.
- Unsubscribe from emails using the link in the email or by replying and asking.
Security
The site runs over HTTPS. Passwords are stored hashed, never in plain text. Access to customer records is limited to the owner and staff who need it for their work.
Children
Our services are for adults. We do not knowingly collect information from anyone under 18.
Changes
If we change this policy we will update the date at the top of this page.
Contact us
Questions about this policy, or about what we hold on you:
Tanner's Work
Tri-Cities, Washington
Contact us
support@tannerswork.com